Step by step to a better customer experience

We offer services for existing businesses and startups that like to refine their business model or offer new innovative services. We always focus on getting customer feedback as soon and as often as possible.
Digitised Business Models

Adapt your business model and your offerings for the digital world. Separate yourself from the competition with a unique value proposition and tailored offers.

  • Digitization Audit
  • Digital customer strategy and offerings
  • Storytelling and positioning on the market
  • Evaluation and implementation of IT infrastructure
Business Model Creation
Convincing customer experience

The customer’s journey starts well before you even meet and continues after they consumed or paid for your service. Get to know your customers in the context they are in and convince them with a consistent, personalized experience to keep them loyal to your company.

  • Customer Journey analysis and design
  • Customer and market analysis, benchmarking and trend studies
  • Persona design
  • Target group-specific offering design
  • Customer processes optimization
  • Digital sales channels and sales funnel growth
  • CRM and CMS evaluation
  • Reporting and tracking tools setup
Customer Experience Design
Continuous customer feedback

Customer strategies and ideas for innovative offerings must be implemented holistically for impact maximization. With prototyping, user testing and monitoring, we get customer feedback early and regularly. This approach guarantees the refinement of your idea to perfection and the reduction of costs.

  • Controlling and ongoing optimisation
  • Reporting on customer behaviour
  • Sparring and innovation partnership
  • Modernization of marketing tools
  • Optimization of digital marketing measures
  • New solution prototyping and testing
Customer Insights Generation
Are you ready to take it to the next level?